Will use this company again in Japan.

The vehicle cleanliness was average, the scratch and collision repairs were rough and untimely, and the car was very old!

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Good platform to pull the available resources for customer. So it is good.

The car is very old and we pay the high price and expecting me to write good review not anymore

The car rental company service staff is very helpful and accommodating. Seeing that they weather is cold, he continuously looked after my well-being and asked me to wait in a car when he settled the handover procedures. The process was smooth and the staff was caring and thoughtful. Definitely will hire their services when I am back in Japan.

I have been using Qeeq for car rental in my overseas trips and awesome service as always. The customer service officer is very prompt in responding to my inquiries and helpful in ensuring that my booking was well taken care of.