Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot.
It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers.
As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service.
I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did.
Kind Regards
I was surprised that they didnt have any details on how much i paid and also that i had to pay for the insurance because i thought i did that online. i couldtn find it on the day and they had no info so i feel like i paid for this twice
Quick pick up from the airport,friendly staff.Car was nice late model sedan.
About QEEQ:9.0/10
I think it was easy to book online.Paid the highest insurance premium only to be told $1000 credit card swipe and doesn’t cover hail or flood damage.Had to change to east coast rental insurance for an extra $70 and cover everything and no credit card swipe.Due to major flooding blocking the highway that morning of pickup.And previously being caught in a hailstorm in this exact area. I wasn’t going to take any chances.The $70 extra was piece of mind.All went well and easy car refunded their policy.
Easy online booking! Have used this company previously!
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Worst customer service ever experienced
Relevant Reviews on East Coast Car Rentals GOLD COAST AIRPORT
Jerome Stephen
-
-
-
-
View more >Sibyl Occam
-
-
-
-
View more >A.Kol
-
-
-
-
View more >P.Schmidt
-
-
-
-
View more >-
-
-
-
View more >