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Live chat Email us Service Code: 2906296307
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Locan Renters Not Allowed

Reviewed: Fri, May 10, 2019
About Routes: 7.3 /10
The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
About QEEQ: 10.0 /10
You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Aleks

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Nov 7, 2019
About Routes: 9.0 /10
Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jun 30, 2019
“it was okay, but I would go with another, more known company.”
About Routes: 8.7 /10
It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
About QEEQ: 7.0 /10

J.Zolot

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Economy | Kia Rio or similar
Reviewed: Fri, Jun 7, 2019
“fine”
About Routes: 7.7 /10
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
About QEEQ: 10.0 /10

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Intermediate | Honda Civic or similar
Reviewed: Wed, Apr 17, 2019
“Learning experience with car renting.”
About Routes: 5.3 /10
Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.
About QEEQ: 10.0 /10

D.CRUZ

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Compact SUV | Kia Sportage or similar
Reviewed: Wed, Sep 12, 2018
“Good service/Trustworthy”
About Routes: 9.8 /10
Like: The car I ordered was available

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