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I WILL NEVER AGAIN USE EASYRENTCARS.COM EVEN IF THE RENTAL IS HALF THE COST

Reviewed: Wed, May 8, 2019
About Routes: 2.7 /10
THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Chicago Airport

Marjorie Nelly

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Reviewed: Mon, Mar 11, 2019
About Routes: 2.0 /10

s.Cirillo

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Dec 6, 2019
“Basically okay”
About Routes: 6.7 /10
My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental
About QEEQ: 8.0 /10

A.Nonymous

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Aug 21, 2019
“Did not meet my expectations”
About Routes: 7.7 /10
This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

M.Fuqua

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Aug 13, 2019
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes: 8.0 /10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ: 8.0 /10

C.Pitter

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Economy | Kia Rio or similar
Reviewed: Tue, Feb 5, 2019
“Your location is not at the airport as the other car rental place. I was told you are working on it”
About Routes: 8.7 /10
Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
About QEEQ: 10.0 /10

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