Good experience after they have upgraded my car

Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up

Great

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..

Like: Ok
Dislike: Ok