女性スタッフの方、片言の日本語ながらとても親切に対応いただきました。

Very satisfied.

Pickup process was too slow, it took almost an hour to get the car after arriving at the store. Why can't they clean the car in advance? It was nearly dark by the time we got to Torquay.

The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic

Amazing staff very friendly would recommend

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.