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Appalling.

Reviewed: Fri, May 3, 2019
About ACE Rental Cars: 2.0 /10
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Payne Camilla

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Reviewed: Mon, Feb 12, 2024
About ACE Rental Cars: 10.0 /10
Very good
About QEEQ: 10.0 /10

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Mar 14, 2020
About ACE Rental Cars: 8.7 /10
Great value for money
About QEEQ: 8.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Jan 12, 2020
“Great customer service & easy booking process.”
About ACE Rental Cars: 7.7 /10
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ: 10.0 /10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

t.Latule Mailisi

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Oct 28, 2019
“Car all good or skill need improvement”
About ACE Rental Cars: 8.3 /10
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .

Glenn

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Sep 9, 2019
“Dents and more dents”
About ACE Rental Cars: 5.0 /10
The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure
About QEEQ: 10.0 /10
All good

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