Not great

Quick pickup, no additional upselling.

The shuttle bus was there as we arrived and was only a short drive to the hire car office. Friendly staff and almost a brand new car.

The booking process was easy and efficient.

First two cars allocated the automatic key was not functioning - surprising default that had not been identified snd sorted before vehicles were allocated . Third car was functional but older , and overall in a much used state . underpowered.

Ok

The staff at Adelaide Apex were extremely unhelpful. We had an issue, asked to speak to the manager, went in person and still not able to make contact. Extremely frustrating. We were forced to pay extra insurance on top of the insurance we had arranged (zero excess was included in our insurance).

Took a while but instead of the brand new Kia carnival we were first offered we ended up with an older Hyundai iLoad which was exactly what we wanted and didnt let us down

no problems