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Very smooth pickup and drop off, but beware of extra charges.

Reviewed: Wed, Jan 4, 2023
About Avis: 9.0 /10
The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).
About QEEQ: 10.0 /10
Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.
Reply by Qeeq:
Thank you for your comment on our website. Regarding your query about the extra charge. Upon checking, you were charged extra for Toll charge and corresponding tax and Surcharge. There is no fuel charge. The final invoice has been forwarded to you. Please kindly check.
Economy | Kia Rio or similar

Relevant Reviews on Avis in United States

Will Harper

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Reviewed: Sun, Aug 3, 2025
About Avis: 10.0 /10
Very satisfied, quick and timely responses to any issues.
About QEEQ: 10.0 /10

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Small SUV | Toyota RAV4 or similar
Reviewed: Thu, Apr 3, 2025
“Great value car hire made easy”
About Avis: 8.0 /10
Avis were great except for the initial pickup. There was a long wait for the shuttle bus and the counter was very busy and very slow - under manned? However, no hard sell of extras, just took the card deposit and handed over the keys.
About QEEQ: 10.0 /10
Very easy and smooth.

Humphrey Marlowe

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Reviewed: Sun, Jul 28, 2019
About Avis: 8.0 /10
Good service, overall decent

Edwiin Bright

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Reviewed: Fri, Jan 10, 2020
About Avis: 6.0 /10

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Economy | Kia Rio or similar
Reviewed: Tue, Nov 30, 2021
About Avis: 9.0 /10
The person who helped us at check in was marvellous
About QEEQ: 10.0 /10
Reliable

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