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Very smooth pickup and drop off, but beware of extra charges.

Reviewed: Wed, Jan 4, 2023
About Avis: 9.0 /10
The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).
About QEEQ: 10.0 /10
Good customer service so far. I appreciated the advice email before pickup. I would like some follow up on this surcharge issue.
Reply by Qeeq:
Thank you for your comment on our website. Regarding your query about the extra charge. Upon checking, you were charged extra for Toll charge and corresponding tax and Surcharge. There is no fuel charge. The final invoice has been forwarded to you. Please kindly check.
Economy | Kia Rio or similar

Relevant Reviews on Avis in United States

Anonymous

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Reviewed: Tue, May 12, 2026
About Avis: 10.0 /10
Super satisfied with the whole experience.
About QEEQ: 10.0 /10

Caesar Dunlop

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Reviewed: Fri, Jul 26, 2024
About Avis: 10.0 /10
Very good experience, everything went smoothly. The car was spacious and easy to drive. At the rental counter, they just asked if additional insurance was needed, and if not, they were fine with it. There were staff in the parking lot to assist as well. Very worry-free, highly recommended!
About QEEQ: 10.0 /10

Diana Bert

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Reviewed: Sat, May 4, 2019
About Avis: 2.0 /10

D.Wright

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Intermediate | Toyota Camry or similar
Reviewed: Thu, Feb 2, 2023
“Everything went according to plan.”
About Avis: 9.0 /10
One of the fastest counter services I’ve had.
About QEEQ: 10.0 /10

View more >
Large SUV | Chevrolet Tahoe or similar
Reviewed: Tue, Jun 25, 2019
“Disaster at car rental facility”
About Avis: 6.0 /10
I waited 2.5 hours for a car. It was dirty and did not smell good when I finally received it. When I dropped the car, the employee told me that the initial pick up point did not even enter the vehicle number on my file.
About QEEQ: 9.0 /10
good job.

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