Waited in line a bit long, but the staff went through the contract terms in detail on-site and quickly fixed any issues they found. I got both paper and digital copies of the contract right away. Their service attitude was excellent. When I returned the car, they inspected it on the spot, confirmed there were no problems, checked the car back in immediately, and told me right there that the deposit would be refunded to my account. Very efficient.

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.

Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.

Good service once we found the pick-up location