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Live chat Email us Service Code: 7128562171
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Search for Drive On Holidays Car Rentals in Ponta Delgada

Cuidado con drive on holidays de ponta delgado

Reviewed: Wed, Sep 21, 2022
About Drive On Holidays: 8.0 /10
El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada
About QEEQ: 10.0 /10
Todo muy bien, no me llegaba el correo de confirmación por lo que contacté con atención al cliente y me solucionaron con rapidez.
Reply by Qeeq:
Lamentamos saber que tiene experiencia infeliz. Enviaremos sus comentarios a nuestro proveedor y le pediremos que mejore. Gracias por tus comentarios. Esperamos servirle mejor la próxima vez. Si necesita ayuda, no dude en contactarnos.
Mini | Fiat 500 or similar

Relevant Reviews on Drive On Holidays in Portugal

Humphrey Birrell

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Reviewed: Thu, Oct 31, 2024
About Drive On Holidays: 6.0 /10
It's okay, Zuzuche is pretty good.
About QEEQ: 10.0 /10

Serge Rieznikov

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Compact | Mercedes-Benz A Class Guaranteed model
Reviewed: Tue, Aug 20, 2019
“I would suggest them and would rent again”
About Drive On Holidays: 9.3 /10
Very professional.

Gibby Barnfather

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Compact | Opel Astra Wagon or similar
Reviewed: Sat, Jun 8, 2019
“Great car hire at a budget car hire price!”
About Drive On Holidays: 8.7 /10
Excellent service, great car. Would defo recommend.
About QEEQ: 9.0 /10
Excellent value, good service.

D.Coles

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Economy | Volkswagen Polo or similar
Reviewed: Tue, May 21, 2019
“Very easy”
About Drive On Holidays: 10.0 /10
Easy and seamless hire with no hidden extras. Very good value.
About QEEQ: 10.0 /10

D.P.

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Full Size Van | Mercedes-Benz Vito Guaranteed model
Reviewed: Thu, May 16, 2019
“Good price but quality and service, not so much.”
About Drive On Holidays: 7.7 /10
We got a decent price compared to other companies for a 9 passenger, 4 suitcase vehicle. We got there a lite early hoping for possible early departure for Porto. We received it 1 hour late. The clerk scribbled some numbers on a sheet eluding to insurance and tempting me to avoid a 2500 Euro deposit to be charged to my card and instead paying over $200 for insurance that our own insurance would cover. It felt like a pressure ploy. They were focused on it being a 'Mercedes product' but when we got it, the whole exterior was pretty beaten up. The clerk ended up scribbling the whole diagram of the van to indicate where the damages were. Makes me wonder what they did with the money they would have charged the customer who returned it that way. Body repairs were not made. Ride was good, we did 2400 km over 1.5 weeks. On return, we were pressed to get back to the airport, the young clerk who didn't speak English showed me the credit card machine that the return of my 2500 Euro deposit kept getting declined. It was easy for them to charge it! I couldn't leave before settling it. And I was in a rush. Stressed now. Credit card company told me it was not on their end. Turned out the clerk had to correct a computer code to capitalize one of the letters. Avoidable I think, their system shoudn't have any glitches to return such a large sum of money. It was resolved by a supervisor.

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