They did not refund my loss, so it has to be a bad review.

Counter staff hard sell on upgrade and insurance

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Muy buena experiencia

Goldcar added extra 25 EUR for the airport fee even though I have bought all included voucher and they refused to read what was said in the voucher details, saying: "all have to pay that extra fee".

Gold car are the worst company I’ve used. Having been going to the same destination for 30 years, I’ve never experienced any one as rude as Lorenzo at Goldcar. Despite informing him I already have insurance, he called me a liar and insisted I paid extra (which I didn’t of course). Avoid this company like the plague, they are just after your money. A good 1.5 hours of our holiday was wasted speaking to this rude little man.