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Live chat Email us Service Code: 2996497034
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Search for RIGHT CARS Car Rentals in Fort Lauderdale

Unsafe, Never Again, THE WORST Customer Service I've ever seen.

Reviewed: Sat, Apr 27, 2019
About RIGHT CARS: 2.3 /10
I have been renting cars in Florida for 25 years. I always have a pleasant experience. Right Cars was absolutely horrendous. From the moment I picked up the car until drop off. The car was unsafe and dirty. Ontop of that, the customer service made the experience the absolute worst. When I went to pick up the car, the supervisor, Oscar wanted to charge me extra insurance because I didn't have the "sufficient coverage". I called my agent infront of him, and she assured me that I had more than enough coverage. He argued for about 25 minutes claiming this $300,000 property provision was in the terms and conditions when I booked. I pulled up the terms and conditions infront of him, read them aloud, and no where did it state a property provision. Our declaration stated we had enough coverage as well as the fact that I have $500,000 in liability. He was rude, nasty, and extremely condescending. He seemed happy to argue with me. The vehicle was absolutely disgusting. Myself and my daughters were grossed out to sit in it. All four windows, including the windshield were dirty and didn't look like they were ever cleaned from the inside. There was some sort of glue all over the middle of the windshield which was a huge distraction while driving at night. The car had an abrupt shake if you went over 55 mph. In addition, the car had over 30,000 miles on it. In all of my years of renting a car, they have never had anything close to 30,000 miles. We returned to Right Cars to get into another argument. I told Oscar about the condition of the car and the shaking. He did not seem phased. I filled up the car and upon returning it, it was down by one tick of gas. He insisted he must charge me a $50 gas fee. I had to have my daughter drive the car to the nearest gas station to fill up 1 gallon of gas. This made us late to the airport, requiring us to take an Uber. He was rude and did not care that he was making us late at all. Terrible experience and I will never rent again.
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Compact | Nissan Versa or similar

Relevant Reviews on RIGHT CARS FT LAUDERDALE AIRPORT

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Economy | Ford Fiesta or similar
Reviewed: Tue, Nov 26, 2019
“Good car for an excellent price. Deposit is very high.”
About RIGHT CARS: 6.7 /10
Waited a while for the rental car shuttle so took over an hour from my flight landing to getting a car.. the deposit was extremely high too but they were not pushy on upselling anything and was friendly
About QEEQ: 7.0 /10

R.Sackville-West

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Economy | Ford Fiesta or similar
Reviewed: Sun, May 19, 2019
“The pick up staff was unprofessional and a bit surly. Check return address for accuracy!!!”
About RIGHT CARS: 6.3 /10
Our biggest frustration was the return address. When entered into GPS as 2929 S Federal Hy, Fort Lauderdale, it sent us 20 miles south. We finally found it on SE 6th Ave. A map or more instruction would have prevented this frustration!
About QEEQ: 10.0 /10

R.Jahn

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Economy | Ford Fiesta or similar
Reviewed: Wed, Apr 3, 2019
About RIGHT CARS: 9.0 /10
When i booked the car rental, it said 24 hrs a day. Once confirmed , we found out agency closed at 9 P M. Our flt was late, hubby ran to get car, 5 minutes before front door locked.
About QEEQ: 10.0 /10

D.TWOMEY

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Economy | Ford Fiesta or similar
Reviewed: Fri, Mar 29, 2019
“Easyrentcars needs to stop doing business with Right Cars -- they are a bad company.”
About RIGHT CARS: 4.3 /10
It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.
About QEEQ: 8.0 /10

n.christo

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Special | Compact Or Larger - Vehicle Determined On Pick-up or similar
Reviewed: Wed, Feb 6, 2019
About RIGHT CARS: 4.0 /10
The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.

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