Never book with you again, will only deal with rental car company.

Why do they require such a large deposit, and how long will it take to refund?

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

I got the impression that if i didn't reduce the excess to 0 that even for the slightest minor damage that i would have been charged the full excess of €3000. Not a pleasant experience, so i felt i needed to mitigate the future hidden cost by paying the excess of €341.

Very good customer service both at the rental desk in the airport and outside in the car park

Everything went very smooth and we found a good deal..

Changed a diesel bigger car. More expensive in renting but cheaper in filling up the tank. Overall is an acceptable change.