Smooth process

Satisfied

There were quite a few people in line. After check-in, they said the car was being cleaned, so the wait was a bit long. But we used that time to grab some coffee, get a SIM card, and withdraw some cash, so it was okay. The counter was very large and looked professional. The parking lot was right next to the counter, and it was indoors, which was very convenient!

Very good

Car was changed at pickup. Car had NO windshield washer fluid in tank. Could have led to serious consequences, before I discovered it. Had many rocky roads & conditions that required a Clean Windshield!! Car Registration was out of date!!. At a police check, the officer told me to report this to Avis, as this should have been updated before rental. The tires were under inflated & had to be filled halfway through my journey. These problems were brought to attention of Avis Supervisor (Travis) at Capetown Airport. I am seeking compensation from Avis management for the unsatisfactory condition of the pickup vehicle. My vehicle condition Report was submitted to Avis management Nov 2/23 for followup. ***

Apparently price drop protection was activated, but served no useful purpose as I have not received any discounts!!

Everything was good, except the condition of the car. The side mirror adjustment switch fell off as soon as we tried to used it and the shocks absorber make loud noise the whole trip.

Very easy to book and the price tracker works!!!