Reservation was for $115, while a Dollar agent initially wanted to charge $180..

Excellent service, very quick when picking up the car. They even upgraded the model as the same model was not available.

The front desk staff talked a lot and told us there were no gas stations near the airport.

We had already purchased full insurance, but they insisted I only had basic insurance. They charged an extra 20 yuan per day for insurance and forced us to buy the gas in the tank. Although we used only a small amount, they refused to refund the money. Overall, the cost ended up being much higher than other major companies.

The counter staff were quite average, but the staff at the pick-up and drop-off locations had very good attitudes.

The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.