Absolute terrible - nobody showed up with the rented car at Izmir airport.

Overall, this self-driving trip in Turkey was joyful and pleasant. The car we got from the rental company was a nearly new Renault with automatic transmission, and it was easy to handle. The company's service attitude was also good. The only regret was that our original request for a car delivery service was not fulfilled (it seems other rental companies do offer this service). Additionally, the pickup address provided by the company did not match the actual pickup location, which caused some trouble when picking up the car. We had to spend quite some time finding the place.

The service was excellent. The staff greeted me at the entrance with a sign displaying my name.

The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!

The store is quite far from Antalya airport. After arriving at the airport, we searched for a long time but couldn't find it. Finally, with the help of the local police, we contacted the rental company by phone, and they picked us up.

Nobody was waiting for us at the airport and it was really hard to reach someone to pick-us from the airport and drive us to the pick-up location. In the end, the experience was so-so as it took more than 60min to collect the car. Take extremely close attention at the scratches, to avoid extra charges at the end of the rental. The drop-off was fine.

Platform is working well.