Was forced into accepting extra charges or leave. Goldcar - never again

Service was very good. Pleasant staff. The car wasn't in the greatest condition but the roads in the area are a bit rough too.

The Goldcar insurance applied is very high.

Horrible experience with counter staff at Lisbon Airport. Unfriendly, lazy, failed to provide information about the drop-off process, tried to manipulate me to buy extra insurance. Extremely unprofessional and would not use them again.

We had a terrible experience at goldcar the lady at the desk was very condescending and not helpful at all after a long period of time about the Amex and insurance she was not helpful in any way. We then needed a moment so we stepped out so me and my wife could converse about the insurance deal that goldcar staff was offering and the lady at goldcar canceled the booking without are consent then she did nothing to help as we had just arrived from Toronto. So we are very disappointed and for future reference will never use goldcar So we had to rent with someone else and was a much better experience

wheni went to collect the car i told them about scratches which they wouldn't write down telling me they they knew about them and that i would receive an email showing these scratches. when i returned the car the incoming person said that there were no scratches mentioned but when i showed them photos of these scratches they were happy