Was forced into accepting extra charges or leave. Goldcar - never again

In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

They love money, not customers.

Towards the end, the car indicated an Oil problem which was a bit disconcerting. Also, There are charges only my contract I don't understand nor were they explained (Premium Location & Smart return). And I don't understand the final amount charged to my card. There is no break up provided.

We had a terrible experience at goldcar the lady at the desk was very condescending and not helpful at all after a long period of time about the Amex and insurance she was not helpful in any way. We then needed a moment so we stepped out so me and my wife could converse about the insurance deal that goldcar staff was offering and the lady at goldcar canceled the booking without are consent then she did nothing to help as we had just arrived from Toronto. So we are very disappointed and for future reference will never use goldcar So we had to rent with someone else and was a much better experience

They have outrageous fees and add ons and you get stuck with last minute.