Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

Fine.

I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.

This was one of the easiest websites I’ve ever used for renting a vehicle. Thanks

difficulté à trouver la personne de surprice pour retirer le véhicule, alors que la concurrence se trouve facilement, longue attente attente pour remplir la navette pour aller à l'agence, séparation des familles à l'aéroport, les conducteurs uniquement autorisés à prendre la navette, longue attente à l'agence pour prendre le véhicule prise d'assurance supplémentaire à suprise alors que j'avais pris un assurance tout risque chez vous

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.