The store isn't big, it's right next to Chinatown, very easy to find.

The rental store offered a free upgrade to the car, which was in excellent condition, having only driven 5300 miles. There was no pushy sales behavior. The car exchange store is very large, with many nearby gas stations offering reasonable prices. The return process was simple, and the airport shuttle bus goes directly to the international terminal, making it very convenient.

There's almost no queue, very few people.

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Price drop worked great. Didn't have any problems with the rental voucher.

Could choose the car I wanted when I got there out of a range of cars which was fun. Prepaid for fuel which was really handy in returning the car.