Just needs to be organized more.

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.

The Booking was easy to make. The price drop option worked which was nice.

Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.

Worked as expected.

all went well & car was fab

Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago