We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service. We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.

The models are fundamentally different.

When picking up the car the guy at the counter painted a very scary picture of insurance situation and informed me that to be fully insured I need to purchase very expensive insurance. I know this is his job and everything he said was accurate but I found it very scary. And the whole process took too long. When I dropped off I found the guy accepted it was rude. He dropped me off at the airport by double parking and gave me a "safety first" advice when I was going to get off from offside of the van. But because he double parked, the near side was equally dangerous.

Dislike: Te car hadn't been washed when we collected it