Bad start of the location that ended fine

M.Pederson

Mexico

Reviewed: Sun, Dec 6, 2020

About Budget: 7.0 /10

At check-in it was horrible. Everything was included and paid for before we arrive. He said it didn’t include liability and wanted to charge $600 $600 more above and beyond what we already paid for the car even after showing him our voucher. He refused to take the Boucher I didn’t wanna argue with him anymore when he would not give us a car unless we signed. After 30 minutes Kathleen with him I signed the document and figured I’d take care of it when I got home. In the meantime I got in contact with QEEQ and they were very responsive. And returning the car I told them I was going to have an investigation as they wanted to charge me $600 more. I talked to a gal supervisor and it did get all resolved

About QEEQ: 10.0 /10

They were very responsive and said they would help us out with any issues

Budget

San Jose Del Cabo Airport(SJD)

San Jose Del Cabo

Mexico

Standard | Volkswagen Vento or similar

16-day rental

Relevant Reviews on Budget in Mexico

j.velediaz alvarez

Mexico

3-day rental

Compact | Volkswagen Jetta or similar

Budget

San Luis Potosi Airport(SLP)

San Luis Potosi

Mexico

Reviewed: Wed, Nov 13, 2024

“Buena”

About Budget: 7.0 /10

Me cobraron obligatoriamente un seguro por el uso del vehículo, esa parte qeeq no la comenta en su página, deben de ser más específicos

Carlos Quintero

Mexico

5-day rental

Compact | Volkswagen Vento or similar

Budget

Mexico City Airport(MEX)

Mexico City

Mexico

Reviewed: Thu, Oct 10, 2024

About Budget: 9.0 /10

NO me dieron el tipo de coche que contrate, ya que no tenian disponible. Pedi automatico y me dieron estandar

About QEEQ: 10.0 /10

Blake Morton

Mexico

3-day rental

Small SUV | Hyundai Kona or similar

Budget

Mexico City Airport(MEX)

Mexico City

Mexico

Reviewed: Sun, Jan 15, 2017

About Budget: 2.0 /10

Upon arrival at the rental company, they demanded additional rental fees, claiming our rate was too low to be possible. We showed them our booking and held firm. After nearly an hour of arguing, we were finally allowed to take the car. However, it wasn't the Toyota we booked, but a smaller Renault estate car. Fortunately, one of our companions had lighter luggage, so we managed to fit the luggage of four people. To save time, we didn't insist further and just took the car and left.

Liz Louise

Mexico

1 days rental

Reviewed: Sun, Oct 11, 2015

About Budget: 8.0 /10

I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!