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Hertz has a poor sense or regard of customer service

Reviewed: Tue, Apr 9, 2019
About Hertz: 2.0 /10
We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Hertz in Ireland

Newman Herbert

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Reviewed: Sat, Oct 26, 2019
About Hertz: 8.0 /10
The car rental company's service was okay, after all, it's a large company.

Monroe Henley

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Reviewed: Tue, Dec 31, 2019
About Hertz: 6.0 /10

J.Reid

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Small SUV | Ford Puma or similar
Reviewed: Fri, Jun 10, 2022
“Very good but stressful on return.”
About Hertz: 8.0 /10
Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.
About QEEQ: 10.0 /10
All was good.

P.Henry

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Intermediate | Ford Mondeo or similar
Reviewed: Sun, Jun 2, 2019
“Ruined by the disgraceful hertz guy taking the drop off”
About Hertz: 4.7 /10
The Hertz representative at the drop off tried to rip us off. He tried to charge us €120 because there was a little sand in the car. We had two children in the car one was sick the other sleeping, he woke our sleeping child. We were forced to drive to a garage to hover the car and had to do the cleaning in the pouring rain. I believe the hertz guy threatened us with a huge bill so we would do his job for him so he wouldn’t have to get wet in the rain. He was a disgrace. He also left the door unsecured so when we drove away our child’s door was not secure.
About QEEQ: 8.0 /10

J.Fiore

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Mini | Volkswagen up! or similar
Reviewed: Mon, Jun 4, 2018
“Great Service”
About Hertz: 9.6 /10
Like: They were quick, knowledgeable and understanding of my needs.

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