Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Compact SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Hertz in Ireland

Adela Quiller

Ireland

2-day rental

Reviewed: Tue, Aug 26, 2025

About Hertz: 10.0 /10

The service was acceptable, but communication was an issue. They added extra insurance, which increased the cost in euros.

About QEEQ: 10.0 /10

Newman Herbert

Ireland

17-day rental

Reviewed: Sat, Oct 26, 2019

About Hertz: 8.0 /10

The car rental company's service was okay, after all, it's a large company.

Lester Melville

Ireland

5-day rental

Reviewed: Wed, Apr 11, 2018

About Hertz: 6.0 /10

P.Riez

Ireland

3-day rental

Compact | Volkswagen Golf or similar

Reviewed: Tue, Jun 25, 2019

About Hertz: 9.7 /10

Everything was good, there was no any problem, we got a brand new car.

About QEEQ: 10.0 /10

S.McAdam

Ireland

15-day rental

Mini | Volkswagen up! 4 Seats or similar

Reviewed: Sat, Jun 8, 2019

“Insurance”

About Hertz: 6.7 /10

The counter staff were great. We got the car that we had rented but it was not top quality. It wasn't clean, water bottle left behind not vacuumed. The front fender was bolted together, scuff marks everywhere. However, we were able to travel around Ireland with no issues.

About QEEQ: 8.0 /10

Hertz has a poor sense or regard of customer service

Relevant Reviews on Hertz in Ireland

Pay for Car Rentals with Crypto