Hertz has a poor sense or regard of customer service

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

I was very unimpressed that the sales assistant tried to sell us additional insurance when it was clear we already had paid for additional insurance through QEEQ.COM. Indeed if I hadn’t read it carefully, I would have failed to notice the additional €1000. It was also helpful that QEEQ.COM had highlighted this as a potential issue- still a poor show from hertz in cork when late night covid 19 flight that had lost our luggage made us tired and weary! That said when I rang to change he drop off and had another representative they couldn’t have been more helpful and the office in Wexford were equally helpful

Even though I had booked and paid for auto insurance thru EasyRentCars, the Hertz agent pushed very hard for me to purchase auto insurance from them, duplicating what I had already purchased. He went so far as to tell me if there was any insurance claim they would charge me directly for the costs and I would have to work out any reimbursement with EasyRentCars. I chose not to buy into their scam. terrible business practice.

The counter staff were great. We got the car that we had rented but it was not top quality. It wasn't clean, water bottle left behind not vacuumed. The front fender was bolted together, scuff marks everywhere. However, we were able to travel around Ireland with no issues.

Picking up the car was fine once location was found. Car was returned to a different location in the airport and there was no member of staff to check it back in. It has taken longer to release my funds held on my card. The excess is very high €2500 and the cost of daily insurance is a rip off, thankfully I have insurance to cover this.

Booking was easy and confirmation received very quickly.