Hertz has a poor sense or regard of customer service

They provided a hybrid Yaris SUV, everything went smoothly.

I rented from Hertz in the UK last year, and this time in Ireland as well. Their service is good. It's slightly more expensive than other companies, but they have more locations and good service.

The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.

Very easy to book, would recommend.

The Hertz representative at the drop off tried to rip us off. He tried to charge us €120 because there was a little sand in the car. We had two children in the car one was sick the other sleeping, he woke our sleeping child. We were forced to drive to a garage to hover the car and had to do the cleaning in the pouring rain. I believe the hertz guy threatened us with a huge bill so we would do his job for him so he wouldn’t have to get wet in the rain. He was a disgrace. He also left the door unsecured so when we drove away our child’s door was not secure.

It was great. They were really helpful