Although the requested model wasn't provided, the replacement vehicle was in excellent condition.

The charges should not be non-refundable. On September 4th, we rented under order number 1006128509, but due to the inability to cross the border, we had to return the car early. Although we did not fulfill the contract, deducting the entire rental fee is unreasonable. It is understandable to impose an appropriate penalty, but withholding so much money is outrageous. A rental company of this international caliber shouldn't act like this.

Satisfied

The store provided a detailed explanation of rental precautions, cost breakdown, and car pickup method. However, the wait time was relatively long, possibly due to language issues.

Like: The staff at picking up and dropping off was kind and efficient. I was especially happy that I could leave the car without complications and directly go to my flight. The car was an upgrade, excellent model and condition, very clean.
Dislike: No issues.