Good overall experience with my first car rental.

The process of renting the car was a bit slow. There were two people handling it, and with four people in line ahead, it took about half an hour.

Few staff members, need to wait

Je m'attendais à une Chevrolet cruize et je suis reparti avec une Mazda cx 5. J'étais vraiment contente et coté prix rien à dire.

C'est vraiment facile à naviguer sur le site. Merci

I had to do a lot of mileage and was given a BIG Jeep instead of a regular car. It ended up costing me twice the amount of the rental in gas for a one-day trip. I was supposed to pick-up the car at 9AM, but I ended up finally getting on the road around 10AM, even though I was second in line. Also, they didn’t accept night drop-off so I had to come back after 9AM on the Monday morning, having to re-arrange my work schedule. This was one of the worst car rental experiences I had.

Pick up location requires shuttle to get to, very inconvenient and difficult to find, especially after travelling long haul with young children and many bags. Extra time required when returning vechicle, difficult to get to especially with construction and traffic on highways. Very easy to underestimate time required to get to location, drop off car, await shuttle, transport to airport, and make check in. Rental location should be at airport site. Although rental was fine, I will avoid renting again from this location due to the excessive time and difficulty accessing, especially if flight lands late in the evening.