Good overall experience with my first car rental.

The cars smells when I picked it up. I had to buy some odor spray. The guy convinced me to buy another insurance even though I've bought the super insurance package.

The wait time to pick up the car could have been lesser. Also, the time taken to return the deposit amount is unusually high.

Best rates as usual, didn't have to contact customer service at all.

The car was not available at the selected dealer, but they referred me to another dealer and all is good

Like: The value for the car was great - saved close to $90 from what the competitors offered!
Dislike: I rented a car in the middle of winter in Canada, and I was given a Dodge Challenger muscle car. I actually asked for a Toyota Yaris or similar. Look --great car, but it had summer slicks on, not even all-weather tires. Further, I was told by the agent when I got back that the treads were getting pretty low. Sure enough, I was caught in a snow storm, and I got stuck and I had to be towed out. So, poor choice of car. Even poorer choice that the car did not have winter tires.