Best pick up and drop off . Thanks

The attitude was quite unfriendly, forcing us to buy additional insurance. They don't rent cars without an international driving permit and didn't even look at the translation. Once the insurance was upgraded, it was fine. Clearly a scam.

Before renting the car, I specifically contacted the car rental company but did not receive any notice that only credit cards with Visa or MasterChip are accepted. On the rental day, the company said that my credit card with a UnionPay logo could not be used. I asked if my spouse's card could be used, and they said no. When I asked what to do, they said we just need to pay an extra 80 euros to use the credit card with the UnionPay logo and Visa chip. We had two families renting two cars, so we paid an extra 160 euros. Additionally, because the return time was 6 am, outside their business hours, we paid a 24 euro service fee per car. PS: Another Chinese tourist family renting a car at the same time as us also had to pay the 24 euro service fee and a one-month deposit of 1460 euros.

Good attitude

We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.

The car exceeded my expectations in performance and size. The service staff had very extensive paperwork requirements, which I was prepared for. They had a poor selection of child seats, especially considering I was being charged a total of $140 Euros for their use, and were reluctant in assisting me with installing them. Additionally, they attempted to charge me for excessive cleaning, including a potential $250 Euro charge for vacuuming. I was able to clean the car manually after half an hour of elbow grease. They were very courteous and helpful otherwise, providing timely service to and from the airport, despite my error in understanding the voucher.