The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
About QEEQ:9.0/10
Price was good and dropped slightly after booking.
From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.
Absolutely disgusting experience, the car's tires repeatedly had problems during the trip, leaking air. Requested a vehicle replacement but they refused. I was told that the repair costs could be reimbursed, but it's been a month since I returned home and no one has handled this issue. Contacting Zuzuche didn't help either, as they kept delaying. Still no compensation.
Like: I liked the pricing and also the free upgrade. Definitely will use it again if I’m ever in LA
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Customer Service
Great Price and vehicle, poor pickup and return.
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