Routes Ottawa Airport Review: Pickup/Drop-off Poor, Cleanliness Excellent, Customer Service Pleasant......

Canada

Reviewed: Wed, Aug 5, 2020

About Routes: 6.0 /10

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

About QEEQ: 7.0 /10

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

Intermediate | Nissan Sentra or similar

4-day rental

Relevant Reviews on Routes Ottawa Airport

S.Mornix

Canada

2-day rental

Special | Mystery compact car or similar

Reviewed: Fri, Jul 29, 2022

“Staff with great smiles and conversation provide amazing service!”

About Routes: 9.0 /10

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

About QEEQ: 10.0 /10

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

Canada

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, May 20, 2019

“Okay”

About Routes: 7.0 /10

15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company

About QEEQ: 8.0 /10

Not clear from website how far off-site rental was

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, May 1, 2019

“Wonderful! Expressive! I would use it over any other company.”

About Routes: 9.0 /10

Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.

About QEEQ: 8.0 /10