Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.

Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.

Like: Car were in good condition. Clean and well maintained.