FOX Rip-Off Rental Cars

Counter staff in San Jose were kind, fast, and courteous.

I realized that I booked the car for a day earlier than I needed. I phoned customer service the morning I was due to pick up the car, explained my mistake, and was able to cancel the original reservation and have a new reservation ready for the following day, at no charge. In fact, the cost for the same car was a few dollars less. Win-win!

There was a very long line at the rental counter that moved very slowly.

The overall experience was great. However, I was overcharged $40! I didn't realize this until I got home and looked at my receipt. How do I retrieve the money that I was overcharged? I paid $83 at the time of booking, but was charged an additional $40 on top of that.

The car was an older scratched up and embarrassing car to drive and it had over 50,000 miles on it. I have rented many cars and this was the worst I've ever had, and it was not the Corolla that it was supposed to be.

The car was old. Didn’t had rear view camera. The usb was not working. There was no seat adjustment.