Booking through Easy Rent Car was stress free, however would never book with Aucar again.

Pickup process was too slow, it took almost an hour to get the car after arriving at the store. Why can't they clean the car in advance? It was nearly dark by the time we got to Torquay.

Very good service, no communication barriers

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

Good cars, good service

It was nice to be upgraded to a larger car, however the car is in need of a service. We got the car with the ‘47km to service’ light on. It was clear it needed a wheel alignment when we travelled at 100km/hr. The company said it may take up to 14 business days to return the hold on my debit card but I was pleasantly surprised to see it was returned just 2 business days later!

Great way to find the lowest price car hire!