Everything was fine but the counter staff at pickup was quite rude, acted annoyed at questions.

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!

The price drop platform worked well. Great car for a great price!

Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.

It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago