They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.
The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.
Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.
About QEEQ:10.0/10
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Customer Service
Great staff, car was ok
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating
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