Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work

The price drop surely did magic for us. The booking and getting the car was easy and swift

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

A bit difficult to reach by phone. We must keep calling many times.