I had requested an auto with 4 wheel drive. When I called the day before, no one committed.

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

Vehicle was extremely dirty inside and out. Also, for pre-paid fuel option, would give customer's to refuel in case they did not use as much as gas as they thought they would. Everything else was great, thank you.

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.