The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.

I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.

Attentive and detailed. Enthusiastic service, working hard to solve real problems for customers. Due to language barriers, 'Fat Uncle' was a good man, sweating profusely. To solve the issue, the female manager took the initiative to coordinate, which ultimately made me very satisfied.

Extremely rude attitude, downgraded the car model without reason, and forced insurance sales. Ended up charging an extra $137.

Dealing with Hertz, Boston Airport was awful. The lady at pickup reception had to be the rudest I’ve ever met. After collecting the car there was a delay of over 20mins getting it cleared to leave at the exit. Hertz have now made a $120 charge on my CC for no explained reason. I only know this from looking at my bank statement.

So far QeeQ have been efficient and helpful. I would rate them as excellent if they can resolve this $120 mystery charge on my behalf with Hertz. It would help if they put the Hertz booking reference on their documentation to me, as Hertz were derisory when I produced QeeQ’s booking reference at collection point.