Worst car rental experience ever!!

El personal que me atendió fue algo racista. Preguntas innecesarias y comentarios fuera de lugar. El precio es bajo pero no lo vale el pasar por humillaciones.

Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.

I didn't use price drop and in my haste wished that I had opted for it.

I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.