Worst car rental experience ever!!

I am feeling ripped off because the excuse for the high cost of renting a car was because of a shortage of vehicles compared to the demand. But the car lot was full of cars both at pickup and drop off. So the shortage seems to be no loner the case. So fox and other companies are keeping the high rental charges artificially high now. That is my perception, and why I rated it a 2.

No complaints about qeeq, other than the price shown by qeeq site was lower than the fox confirmation, so we were not sure what the real cost was going to be. So I called qeeq, and the agent explained the difference.

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.

I have never been straight up swindled by a company in my life. This is exactly what happened with FOX RENT A CAR. My heart hurts every time I re-live what happened to me. You should never do business with a company like fox rental. I told them that I did not need any type of insurance from them since my credit card and personal insurance covered everything. The guy behind the counter, smiled and said okay. He then proceeded to charge me for the personal insurance and told me, don’t worry, it’s just a deposit and it’ll be returned back to you. It’s my fault, I trusted him and signed on because I didn’t think the swindling would be against the law. I felt like I was in third world country or something. Anyways. I will never do business with FOX CAR RENTALS AGAINS.