The only thing I didn’t realise was the extra 75 euros for the insurance

We were required to pay a collision "surcharge" even though we had outside insurance. Additions e.g. GPS, additional driver etc really added up.

Good responsiveness and documentation.

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

All was good.

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

Even though I had booked and paid for auto insurance thru EasyRentCars, the Hertz agent pushed very hard for me to purchase auto insurance from them, duplicating what I had already purchased. He went so far as to tell me if there was any insurance claim they would charge me directly for the costs and I would have to work out any reimbursement with EasyRentCars. I chose not to buy into their scam. terrible business practice.

Car was fine.

I did not see the requirements for the added insurance on the website. When I got to the counter, there was no option other than to purchase it.