Forced to upgrade when collecting car

On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.

Did not take responsibility for fact I asked for winter tyres just gave me a bill of €250..

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

Very good

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres