Totally sucked.

Fox was great

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.

My car that I booked was not available. I was given a different car. It really was not what I expected, but what option do I have?

This was the best price for our needs. When we looked for the rental place, we finally found a bus outside that drove us to the rental area. This took at least 20 minutes even though the driver probably never used his brakes. When we checked out, the lady bombarded us with "Extras". Did we want toll protection, gas plan, etc. We did pay extra for the gas because we knew we would buy gas but had no idea what it would cost & we could bring it back empty. Gas was not that high so we should have skipped this & bought gas. The toll price was high but we set our Garmin to avoid toll roads so this was a savings. We do not rent often so overall this was a fair price, just be ready to make lots of decisions after you land, before you eat or mostly anything else. Also, you are supposed to inspect the vehicle & sign a form stating what defects it has. They had just washed this one so it was still wet. We had to inspect it in a garage with minimal light so the wet vehicle hid many things if we had not been looking closely. We took pictures of everything we found & marked their paper. We were not charged anything extra so all worked out well.