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Ordered a Large SUV, only to be given a standard SUV with little compensation.

Reviewed: Mon, Feb 4, 2019
About Europcar: 7.3 /10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
About QEEQ: 7.0 /10
Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Pag Christiana

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Reviewed: Mon, Dec 5, 2016
About Europcar: 6.0 /10

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Compact SUV | Subaru Forester or similar
Reviewed: Tue, Jan 7, 2020
“room to improve”
About Europcar: 8.0 /10
i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car. nothing they can do even i insisted. the outlander with damage and lucky i checked before picked up. they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up. poor service.
About QEEQ: 10.0 /10
rapid and punctual

M.Lyu

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Compact SUV | Toyota RAV4 or similar
Reviewed: Sat, Jan 4, 2020
“Smooth but would be great if the booked car is excatly provided on the day”
About Europcar: 9.3 /10
Service at the eurocar was excellent on pick up and drop off the car
About QEEQ: 10.0 /10

K.Muller

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Sun, Dec 29, 2019
“Convenient, smooth and good value.”
About Europcar: 10.0 /10
Received an upgrade to a better vehicle, very happy. Staff and service were excellent.
About QEEQ: 10.0 /10
Very easy to use and convenient. Prices were good.

Hueh Fen Siew

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Compact SUV | Toyota RAV4 or similar
Reviewed: Mon, Dec 16, 2019
“Ok but could be better”
About Europcar: 9.7 /10
We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.
About QEEQ: 10.0 /10

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