Ordered a Large SUV, only to be given a standard SUV with little compensation.

Good service.

Service at the eurocar was excellent on pick up and drop off the car

Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.

Pick up took quite a while as there were some international guests before us which did take some additional time. Pricing was quite expensive, approximately 3x what we paid in July, however I am assuming that this is due to the time of the year.

Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.

App super easy and price competitive.

I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?