Smooth and relatively painless

Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable. When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.

It took a long time to complete the paperwork when picking up the car, almost an hour. The staff during the drop-off process was very efficient, only took two minutes.

Easy pickup and return

The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.

Great staff, super helpful and friendly.

Great customer service, friendly and helpful - would definitely recommend.