Professional

Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.

Call for pick up method is waste the time for foreigner that may be can’t make the call. When return, you need to return at their store outside the airport, not suitable for early bird flight. But the car was Ok, I requested Camry but got Volvo v60

If you had some signage for your pick-up vehicle, very difficult to know who or what was picking us up.

Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.