Easy drop-off and cooperative staff

Good service

There are two reasons for my dissatisfaction: First, in Hua Hin, the vehicle needed assistance due to a discrepancy between the navigation system and actual road conditions. Neither the local police nor the car rental company could provide help. Second, the staff's ability to describe the drop-off location was poor.

We arrived at the car rental office a little after 9 PM and waited for over an hour. Meanwhile, the nearby Yesaway had already processed three or four groups. We were still waiting. We asked the staff if we could extend the return time from 4 PM to 5 PM, but they refused, citing that the downtown office closes at 4 PM. However, we later saw in the contract that the downtown office actually closes at 5:30 PM. The staff were very irresponsible.

The car pickup process was fine, but when I went to return the car at the agreed time and place, there was no staff to assist us. We couldn't get through on the phone, and when we finally did, they were extremely unhelpful and told us to wait. After an hour, they instructed us to leave the car in the parking lot and the keys at the front desk, without completing any formalities. After returning home, I received a call demanding I pay for the parking fee. Even though 200 baht isn’t much, it felt very unreasonable. Overall, it was a very unsatisfactory car rental experience. I would advise against renting from Thai Rent.

Very satisfied. Thai company is really good; the staff are friendly and don't push additional sales like many other rental companies. Particularly the Thai girl who accompanied us to pick up the car, she was very enthusiastic, marked all the scratches on the car in detail, and showed no signs of impatience. She also proactively introduced the car's condition. Very touching. I rented a Mitsubishi Pajero, and they gave me the same model. The car was in good condition with over 30,000 kilometers. The customer service staff for both pickup and return were very polite. They neither aggressively sold extras nor unjustly withheld the deposit, unlike another rental company, Hertz, in Phuket, which is famous but offers average service. I will definitely continue to rent from Thai company when I visit Thailand again in the future.