Excellent

We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.

We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

Way to long for the hole prosses

Changed a diesel bigger car. More expensive in renting but cheaper in filling up the tank. Overall is an acceptable change.

Lady on the counter we'd met before and she recognised me, lovely woman who had fantastic customer service, quick and efficient.