Our vehicle was quickly and easily upgraded to a larger vehicle. The person at the desk was friendly

Long waiting time in queue Staff pressured us to buy insurance, which was awkward

They added a lot of extra insurance without informing me, which I only found out at checkout. It feels deceptive.

Deliberately concealing the truth, deceiving customers, secretly charging extra fees, and forcing the sale of additional insurance

Like: Weather
Dislike: All good

Like: In the parking garage, there was no wait and we were able to get the keys immediately and start our vacation!
Dislike: The wait to pick up the car in the terminal was long. The person waiting on us, was also on her cell phone, while serving us. The car had lots of small dings and scratches where it had hit things and the paint had chipped off. On the form the attendant gave us in the parking garage, none of these were checked off and should have been. When I told the attendant that there were many dings and scratches, she just told me to mark them off on the diagram but she should have really come out of the booth since she was not serving any customers at that point, and should have gone over the condition of the car with us.