Excellent Service: Van was exactly what we needed

I originally booked a BMW and paid for it, but they gave me a Nissan Tiida. After demanding a refund and filing a complaint in anger, they replaced it with a Suzuki Vitara. The tires on this Vitara were almost worn out. You know how Athens streets are—lots of uphill and downhill. At one point, the brakes failed, and the car slid down a slope; luckily, no one was at the intersection, or there could have been a serious accident. Later, the brakes made a grinding noise and were practically worn out.

I arrived at night, no queues at the counter and quick process

The staff had a bad attitude when renting the car.

The car provided was an SUV, not a sedan. The fuel tank was not full, not even half-full. The battery was dead after leaving the car unused overnight despite confirming that the lights and AC were turned off.

It would be nice to have an option of e-pass tolls. Stuff didn’t propose it during pick-up time.