TIVAT AIRPORT CAR RENTAL REVIEWS

The staff where super helpful and even help set up my aim

Booked an A3 but got a Skoda with multiple scratches. No staff available during return hours, had to call and rush to catch my flight.

Fraudulent company, colluding with car rental service to deceive consumers. Consumers purchased full insurance through the platform and have already paid. During car pickup, the rental service, under the pretense of a deposit, unlawfully deducted around 800 RMB from the insurance without asking for the consumer's consent. The platform and the rental service shirk responsibility by putting on a show.

Instead of Renault Megane provided Dacia Sandero Stepway (smaller, poorer)

Unexpected charges at the time of the booking it was clearly mentioned that collision waiver is included. When I picked the car I was sold additional car insurance for €175 which was more than the actual rental amount of the car for four days. I was told I wouldn’t be given any vehicle unless I paid for the additional insurance for excess on the car. This was certainly not mentioned in the booking documents and process. I contacted QEEQ but no satisfactory reply was given to me.

Very slow to respond, didn’t give any conclusive response, I claimed €175 which were charged compulsive without my agreement

Long wait times, rude staff, unwillingness to communicate with customer service, forced purchases, and intimidation of customers.

My first car rental, was much smoother than I expected

Very smooth and straightforward experience

The staff were very nice and welcoming, but their phone lines were unreachable. The car broke down in the middle of the grassland, and it was impossible to contact the car rental company or roadside assistance. We were only able to get out of the situation thanks to the help of kind locals.

The service was mediocre, staff lacked patience during car pickup.

The first interaction with the staff at Green Motion was really bad, the wait time was too long. But they try to do the best to help and fix the issues we've got on the renting process. For next time I think I prefer to pay a bit more and rent from someone else. Sorry Green Motion.

The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok.

Easy process although a little confused with the rental guy trying to get us to purchase further insurance .

Easy and user friendly.

Waited 30 minutes at the counter before staff arrived

The staff had a terrible attitude and couldn't communicate well in English, even with translation software. Their attitude was vastly different from the Hertz staff in Florence.

The car was clean, new and actually better then promised.

There were no surprises - all was as expected. We got a brand new Skoda and we enjoyed it.

He gave us a dif model car Drivers window wouldn’t open Had to get out of the car at every ticket booth Very disappointing

Rented from AVIS. The car was in good condition, with 40,000 km and 98 octane fuel. It had features like lane correction and automatic locking when the driver leaves.

Average experience. The rental store is easy to find, and the staff was very friendly. However, the pickup location requires walking a distance, and there’s no staff to guide you—you have to ask for directions on your own. The car model was from an unfamiliar brand, but overall it was okay. Returning the car took a long time; the store was unattended, and phone calls went unanswered. Eventually, someone showed up after we asked another person to call on our behalf. The fuel policy was inconsistent—not a full tank for pickup or return. When I picked up the car, it had only two bars of fuel, and they said returning it with two bars was acceptable, which seemed very relaxed. I ended up returning the car with seven bars of fuel. The car had been washed casually, and honestly, it felt dirtier after the cleaning. Not sticking to the full-tank policy could cost you an extra 300 yuan on fuel. Make sure to insist on full-tank pickup and return in the future.

They promoted insurance, but since we didn't drive much, we decided not to buy it.