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Embarking on a road trip in Spain is an exciting way to explore the country's rich culture and scenic landscapes. Travelers from Singapore often have specific questions about car rentals in Spain.
  • Can I drive in Spain with my Singaporean license?
  • What types of insurance should I opt for when renting a car in Spain?
  • Which car rental agencies are reliable and affordable?
  • Are long-term and one-way rentals available in Spain?
  • What are the parking and traffic rules unique to Spanish cities?

Dive into this guide for a seamless car rental experience tailored to Singapore travelers in Spain. Access practical tips, essential rules, and cost-effective rental options!

Can Singaporean Citizens Drive in Spain?

Yes, Singaporean travelers can legally drive in Spain with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required for foreign renters.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + International Driving Permit (IDP) (Please note that an International Driving Permit(IDP) is only a translation. You must present your original driving licence with the original IDP at the counter.)
    or
    • EU/EEA Driving License (EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.)

    Notes: Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.
  • Accepted cards:

    Physical credit cards in the full name of the main driver. Accepted cards include Visa and MasterCard.

  • Age requirements:

    Drivers must be between 18 and 80 years old. Young drivers aged 18-25 may incur a fee of US$ 14.20 per day.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Select from trusted international brands or innovative local operators. Each offers distinct benefits tailored to ensure a seamless travel experience in Spain.

Global Chain Companies

Local Brands

  • GOLDCAR

    global
    8.5

    Locations:

    221

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Easy online booking
    • 24/7 customer service
    • Multiple pick-up and drop-off locations

    Best for

    Budget-conscious travelers and those seeking convenience
  • Hertz

    global
    8.5

    Locations:

    543

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Alamo

    global
    8.5

    Locations:

    528

    Prices:

    $$

    Key Advantages

    • Easy online booking
    • Wide range of vehicles
    • No hidden fees
    • 24/7 customer support

    Best for

    Budget-conscious travelers and families
  • Europcar

    global
    8.5

    Locations:

    764

    Prices:

    $$

    Key Advantages

    • Strong presence in Europe
    • 24/7 customer support
    • Loyalty program benefits
    • Online booking discounts

    Best for

    Leisure travelers and business trips
  • SIXT

    global
    8.5

    Locations:

    479

    Prices:

    $$

    Key Advantages

    • Wide selection of vehicles
    • Competitive pricing
    • Flexible rental periods
    • Convenient locations

    Best for

    Travelers seeking a variety of vehicle options
  • Centauro

    global
    8.5

    Locations:

    112

    Prices:

    $$

    Key Advantages

    • Affordable pricing
    • Wide range of vehicle options
    • Excellent customer service
    • Online booking discounts

    Best for

    Budget-conscious travelers and families
  • Enterprise Rent-A-Car

    global
    8.5

    Locations:

    998

    Prices:

    $$

    Key Advantages

    • One of the largest car rental companies in the world
    • Comprehensive insurance options
    • Excellent customer service
    • Flexible rental periods

    Best for

    Leisure travelers and corporate clients
  • Record Go

    local
    8.5

    Locations:

    162

    Prices:

    $-$$

    Key Advantages

    • Competitive pricing
    • Tailored rental options
    • Excellent customer service
    • Convenient pick-up and drop-off locations

    Best for

    Budget-conscious travelers and families
  • OK Mobility

    local
    8.5

    Locations:

    174

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Excellent customer service
    • Convenient pickup locations
    • Variety of vehicle types

    Best for

    Budget-conscious travelers and families
  • CLICK RENT

    local
    8.5

    Locations:

    251

    Prices:

    $-$$

    Key Advantages

    • Flexible rental terms
    • Easy online booking
    • No hidden fees
    • Competitive pricing

    Best for

    Budget-conscious travelers
Recommendations for Singaporean Travelers
Choose Global Chains If:
  • It's your first time renting in Spain
  • You need comprehensive nationwide coverage
  • 24/7 customer support is essential
  • Your travel involves business or critical engagements
Choose Local Brands If:
  • You're looking to save money
  • Your stay is limited to major cities
  • You want a unique vehicle selection
  • You're comfortable with app-based services

How to Choose the Right Car?

Choosing the right rental car can make your journey more comfortable, safe, and enjoyable. Think about your travel group, the destinations on your route, and the type of driving you'll be doing. With QEEQ, you can compare multiple car types and policies to find the one that best suits your journey.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in Spain

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Most Singaporean drivers prefer automatic for overseas road trips

    • Consider your comfort level with left-hand driving and automatic cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your Singaporean insurance or travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and cross-country travel

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    Madrid, Barcelona, Valencia
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation

    cross-country routes across Spain
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option

    Costa del Sol, Canary Islands, Balearic Islands

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Insurance Do I Need?

You'll need at least basic insurance to legally drive in Spain, but additional coverage is advisable for a safe and stress-free journey. Insurance policies may vary in coverage, and understanding your options can help avoid unexpected expenses.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental car from collision or theft.

    SGD 20-35/day
    Essential
  • Theft Waiver (TP)

    Protects against theft of the rental vehicle.

    SGD 8-12/day
    Essential
  • Liability Insurance

    Covers injury or damage to others and their property.

    Often included
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for you and your passengers.

    SGD 7-15/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Spain. Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

$0.00 - $5,919.68
Theft Protection

Fully Covered

$0.00 - $5,919.68
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money When Renting a Car in Spain?

Smart booking strategies can help Singaporean travelers save significantly on car rentals in Spain. By understanding the nuances of rental policies, timing, and location, you can enjoy your trip at a lower cost.

Booking Tips for lower Prices
  • Book Early
    Reserve your car at least 4-6 weeks prior to your travel dates to secure better rates and availability.
    Save up to 35%
  • Use Comparison Platforms
    Leverage tools such as Kayak, Rentalcars.com, or QEEQ to compare prices across multiple providers.
    Save up to 25%
  • Opt for Full-to-Full Fuel Policy
    Choose cars with a full-to-full fuel policy to avoid additional fuel charges. Locate affordable gas stations before returning the vehicle.
    Save SGD 30-50
  • Decline Optional Extras
    Avoid unnecessary additional services like GPS or child seats if you can bring your own.
    Save SGD 10-20 per day
  • Pick Rentals Away from Airports
    Rent cars from city locations rather than airports where rates tend to be higher.
    Save SGD 20-40
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Key points to consider when renting a car in Spain as a traveler from Singapore.

  • Hidden Fees
    Be cautious of additional charges that may not be included in the quoted price.
    • Airport surcharges may apply for pickups.
    • Costs for adding an extra driver to the rental.
    • Charges for equipment such as GPS or child seats.
    • Toll road transponders and their associated fees.
    • Fuel surcharges if not returned as per the policy.
  • Understand the Insurance Options
    Rental companies often promote extra insurance coverage.
    • Your travel insurance might already provide coverage.
    • Credit card companies sometimes offer car rental insurance.
    • Ensure you understand the terms of the insurance provided.
    • Assess if third-party insurance providers offer cheaper alternatives.
  • Driving Rules and Regulations
    Familiarize yourself with Spain’s driving laws and cultural norms.
    • Drive on the right-hand side of the road.
    • Understand local speed limits and adhere to them.
    • Carry your International Driving Permit (IDP) alongside your Singapore license.
    • Be aware of road signs and their meanings in Spain.
  • Fuel Policy
    Check the fuel policy before renting.
    • Full-to-full policy is usually more cost-effective.
    • Prepaid fuel options might be more expensive.
    • Locate nearby fuel stations for refueling before return.
  • Vehicle Inspection
    Inspect the car thoroughly before driving off.
    • Document any scratches or damages.
    • Take pictures of the vehicle at the rental lot.
    • Verify that all functionalities, including lights and air conditioning, are operational.
  • Pickup and Return Timing
    Plan your pickup and return to avoid extra charges.
    • Returning the vehicle after the agreed time might incur additional costs.
    • Ensure the rental office will be open during pickup and return.
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

Traffic Rules Comparison: Singapore and Spain

Understand the differences and similarities in traffic regulations between Singapore and Spain for a safe driving experience.

  • Traffic Signal Compliance

    ES

    Right turn on red is generally prohibited unless indicated.

    SG

    Right turn on red is strictly prohibited.

  • Highway Speed Limits

    ES

    Speed limits marked in kilometers per hour (up to 120 km/h on highways).

    SG

    Speed limits marked in kilometers per hour (up to 90 km/h on highways).

  • Alcohol Tolerance

    ES

    Blood alcohol content (BAC) limit is 0.05%.

    SG

    Blood alcohol content (BAC) limit is 0.00%.

  • Parking Regulations

    ES

    Parking zones are marked with color-coded lines and signs.

    SG

    Parking is regulated with clear signage and designated zones.

  • Seatbelt Usage

    ES

    Mandatory for all vehicle occupants.

    SG

    Mandatory for all vehicle occupants.

  • Mobile Phone Usage While Driving

    ES

    Only hands-free devices are allowed.

    SG

    Only hands-free devices are allowed.

  • Remember
    • • Always familiarize yourself with local driving regulations before starting your journey.
    • • Carry an international driving permit along with your valid Singapore license.
    • • Follow all posted signs and adhere to local speed limits.
    • • Ensure your rental vehicle is equipped with mandatory safety equipment like reflective vests and warning triangles.
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Singapore renting a car in Spain

I have a Singapore driving license. Can I drive and rent a car in Spain? Do I need an International Driving Permit (IDP)?

Yes, you can drive in Spain with a Singapore driving license, but you must also present an International Driving Permit (IDP). The IDP serves as an official multi-language translation of your license. Make sure to obtain your IDP from the Automobile Association of Singapore (AAS) before departure.

How long does it take to get an IDP in Singapore and how long is it valid?

You can usually get your IDP on the spot at AAS, but it’s best to allow a few days in advance. The IDP is valid for one year—ensure it covers your entire Spain trip.

Are there age or driving experience requirements for renting a car in Spain?

Most rental companies in Spain require drivers to be at least 21 years old and to have held a valid license for at least one year. For specific car categories (luxury, large vehicles), the minimum age may be 25. Young drivers (21–24) might incur a surcharge.

How far in advance should I book my rental car in Spain?

Book at least 1–2 months ahead, especially for peak seasons (June–September, Easter, Christmas) to secure your desired car—especially automatics—and get better rates.

What is the most reliable and cost-effective platform for booking a car rental in Spain?

You should use QEEQ, a global car rental comparison and booking platform. QEEQ allows you to compare prices from multiple suppliers at once, offers free cancellation on most bookings, provides clear insurance options including full coverage, and supports Chinese-language customer service, making it ideal for Singaporean travelers.

Are manual or automatic cars more common in Spain? Which should I choose?

Manual cars are far more common and cheaper in Spain. However, if you’re used to automatic transmission (as most Singaporeans are), it’s strongly recommended to book an automatic for safety and comfort, despite the higher cost and limited availability. Always filter for 'automatic' when booking.

We are a group of 4 with 4 large suitcases. What type of car should we rent?

Opt for a mid-size SUV or estate/wagon. While compact cars may seat 5, their boot space is often insufficient for 4 large suitcases. Always check luggage capacity in car details and choose a larger car if unsure.

What insurance is included in car rental fees? Should I buy extra insurance?

Basic rental fees typically include Collision Damage Waiver (CDW), Theft Protection (TP), and Third-Party Liability (TPL), but with a high excess/deductible. For full peace of mind, buy additional 'full coverage' or 'zero excess' insurance—QEEQ offers competitively priced insurance options during booking.

What is an 'excess' or 'deductible' in car rental insurance, and how can I avoid paying it?

An excess/deductible is the maximum amount you pay out-of-pocket in case of damage or theft. To avoid paying this, purchase 'full coverage' or 'zero excess' insurance, often available at a lower cost via QEEQ compared to buying at the rental counter.

Should I rent a GPS navigation device?

Not necessary. Rental GPS devices are expensive. Use your smartphone with Google Maps or Waze (download offline Spain maps in advance), buy a local SIM or activate roaming, and bring a sturdy phone mount.

Are child seats mandatory in Spain?

Yes. Children under 135cm must use an appropriate child seat and usually sit in the back. You can rent a seat from the rental company or bring a portable booster from Singapore to save costs.

Can I add extra drivers to my car rental? How much does it cost?

Yes, you can add additional drivers. They must present the same documents as the main driver and be present at pick-up. There is usually a daily fee for each extra driver.

Do I have to pay the full amount upfront when booking?

It depends on the platform and package. QEEQ offers both 'pay online' (usually cheaper) and 'pay at desk' options. Either way, you’ll need to provide a credit card as a guarantee.

Are there cross-border restrictions? Can I drive from Spain to Portugal or France?

Most companies allow cross-border trips to neighboring Western European countries (Portugal, France, Andorra), but may charge a cross-border fee. Always check the terms during booking and inform the rental desk of your plans.

Should I pick up my rental car at the airport or in the city?

Airport pick-up is usually more convenient with more car choices but may incur a location surcharge. City pickups can be slightly cheaper if you plan to stay in-town first, but hours are limited and driving in the city is harder for beginners. For first-timers, airport pick-up is recommended.

How do I find the car rental counter at the airport?

Follow 'Car Rental' or 'Alquiler de Coches' signs in the arrivals hall. Most major brands are in a central area. Some low-cost brands require a free shuttle—read your booking voucher instructions carefully.

What documents do I need to present at pick-up?

Bring originals of: all drivers’ passports, driving licenses, IDPs, a credit card in the main driver’s name, and your rental voucher (printed or electronic). Missing anything may prevent you from renting the car.

Why must the credit card be in the main driver’s name? Can I use a debit card?

The rental company uses the main driver’s credit card to block a security deposit. Debit cards or cards in another name are almost never accepted for deposit purposes.

How much is the security deposit, and when is it released?

The deposit, typically €800–2000 (unless you buy full insurance), is blocked on your credit card. It’s released 1–2 weeks after car return, depending on your bank’s processing time.

Should I buy additional insurance at the counter if I already bought full coverage via QEEQ?

No. Politely decline and inform staff you have full coverage. The desk may try to upsell their own insurance, but you can rely on QEEQ’s coverage.

What should I check before signing the rental contract?

Verify your personal details, car model, license plate, fee breakdown, insurance type, fuel policy ('full to full'), and mileage limits. Raise any discrepancies before signing.

What should I do after receiving the car keys?

Thoroughly check the car for any pre-existing damage, inside and out. Take timestamped photos/videos, check lights and controls, confirm fuel level and mileage, and ensure all required documents are in the glovebox.

What if I notice damage not marked on the check-out form?

Immediately inform staff and have them mark the damage on your rental agreement with their signature. This protects you from being charged for pre-existing issues.

How do I confirm whether my rental car uses petrol (gasoline) or diesel?

Check your rental agreement, look for labels inside the fuel cap ('Gasolina'/'Sin Plomo' for petrol, 'Diésel' for diesel), and double-check with staff. Using the wrong fuel can cause severe engine damage and is not covered by insurance.

What if my reserved automatic car is unavailable at pick-up?

Show your booking confirmation, insist on an automatic, and request a free upgrade if necessary. If not resolved, contact QEEQ customer service for immediate assistance. Do not accept a manual if you’re not comfortable driving it.

Any tips for Singaporean drivers switching from right-hand drive (RHD) to left-hand drive (LHD) in Spain?

Keep repeating to yourself 'drive on the right.' Let your front passenger remind you, especially at intersections and roundabouts. Practice in a quiet area before hitting main roads, and always pay extra attention to your right side clearance.

What are the most important Spanish traffic rules to know?

Drive on the right. Overtake on the left. At roundabouts, yield to cars already inside. Stop and yield at 'Ceda el Paso' and 'STOP' signs. Pedestrians always have priority at zebra crossings. Mobile phone use while driving is strictly prohibited.

What are the standard speed limits in Spain?

Unless otherwise posted: 120 km/h on highways (Autopista/Autovía), 90 km/h on national roads, 50 km/h in cities (sometimes as low as 30 or 20 km/h in certain areas). Speed cameras are common—stick to limits.

What’s the difference between Autopista and Autovía? How are tolls paid?

Autopista (AP-xx) are toll highways with great conditions and less traffic. They accept cash or card. Autovía (A-xx) are free highways and make up most of the network. Google Maps will indicate toll routes.

How does self-service refueling work in Spain?

Park at the right pump, remember the pump number, fill up (petrol or diesel), go inside to tell the cashier the pump number, and pay by cash or card. Some stations may have attendants.

What is a Low Emission Zone (ZBE) and what should I know?

Major cities like Madrid and Barcelona have ZBEs, restricting high-pollution vehicles. Rentals are usually compliant, but never drive into old city centers (often camera-enforced) unless you’re sure it’s allowed—fines are hefty.

Is parking difficult in Spain? What types of parking are there?

Parking is tough and expensive in big city centers but easier in small towns. Blue zones (Zona Azul) are paid street parking, green zones are mainly for residents, white zones are free, and underground car parks are safest (especially for overnight stays).

How do I pay for street parking? Are there mobile apps?

Parking meters usually take coins and sometimes cards. Many cities also use apps like Telpark or EasyPark, which allow remote payment and extensions. Check nearby parking meters for instructions.

Can I park in street spaces marked with a yellow line?

Absolutely not! Yellow lines indicate no parking, often reserved for loading or buses. Parking here risks tickets or towing.

What items must be kept in the car by law in Spain?

You must have two warning triangles and one high-visibility vest in the car. Check these are present at pick-up. If you break down, wear the vest and set up the triangle.

What should I do if stopped by police while driving?

Stay calm, pull over safely, lower your window, keep your hands visible, and wait for instructions. Be ready to show your license, IDP, passport, and car documents.

What’s the procedure if I have a minor accident (like a scrape)?

Ensure safety, move the car if possible, wear your high-vis vest, put up triangles, and exchange information with the other driver. Fill out the European Accident Statement (usually in the glovebox), take photos, and call the rental company’s emergency number.

What if I have a major accident or the car breaks down?

Dial Spain’s emergency number 112 for police, ambulance, or fire. Then contact the rental company’s roadside assistance. Follow their instructions.

Any tips for driving through Spain’s many roundabouts?

Slow down, yield to cars already in the roundabout (from your left), choose the correct lane (outer for early exits, inner for later exits), signal right before your exit, and never stop inside the roundabout.

Is it safe to drive on rural Spanish roads at night?

Generally safe, but rural roads may lack lighting and could have wildlife. Plan to reach your destination before dark if possible, especially in unfamiliar areas.

What should I do before returning my rental car?

Fill the tank if your policy is 'full to full,' clean the car inside and out, check for forgotten belongings, and allow plenty of time for the return process (at least 30–45 minutes, longer if catching a flight).

What is the 'full to full' fuel policy? What if I don’t refill?

You collect and return the car with a full tank. If you return it less than full, you’ll be charged for fuel at inflated rates plus a service fee.

How do I find the car return location?

Airports have clear 'Car Rental Return' signs. For city locations, follow the address provided in your rental details or on Google Maps.

What happens during the car return inspection?

An agent checks fuel level, bodywork, and mileage. If all is fine, they’ll sign off a return form—make sure you get a copy before you leave.

What if I disagree with new damage claims at return?

Show your pre-rental photos as proof. If you dispute the claim, don’t sign any admission of liability. Note the dispute on the return form, record staff details, and contact your insurance provider or QEEQ for support.

What if I return the car outside business hours (key-drop)?

Document the car’s condition with photos/videos (body, interior, fuel, mileage), park in the correct spot, and drop keys in the box. Keep all evidence in case of later disputes.

How soon will I get my final invoice after returning the car?

You should receive the final bill by email within a few days to a week. Check for any unexpected charges.

When will my credit card deposit be released?

Usually within 7–15 business days after the return inspection. Contact your bank if it takes longer than a month.

I received a Spanish traffic fine after returning home. What should I do?

The fine will be sent to the rental company first, who will charge you an admin fee and then pass your details to the authorities. Pay the fine online promptly for a possible discount. Ignoring it could affect future Schengen entry.

What if I disagree with extra charges on my credit card after car rental?

Contact the rental company for an explanation and supporting documents. If unresolved, contact QEEQ customer service. As a last resort, file a chargeback with your credit card issuer, providing all relevant evidence.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support